Master Thesis / Internship: Field Service Routing Optimization with AI Neu
- Job Identification: 2298
- Posting Date: 21.02.2025
- Job Schedule: Full time
- Company: ELCA Informatique SA
About Us
We are ELCA, one of the largest Swiss IT tribe with over 2,200 experts. We are multicultural with offices in Switzerland, Spain, France, Vietnam and Mauritius. Since 1968, our team of engineers, business analysts, software architects, designers and consultants provide tailor-made and standardized solutions to support the digital transformation of major public administrations and private companies in Switzerland. Our activity spans across multiples fields of leading-edge technologies such as AI, Machine & Deep learning, BI/BD, RPA, Blockchain, IoT and CyberSecurity.
Job Description
Description
Energy savings is a priority for energy suppliers through the adoption by Swiss confederation of the Energy Strategic Plan 2050. One of the main targets is to replace 80% of current electric meters with smart meters up to 2027.
ELCA is at the forefront of delivering tailored digital solutions to enhance customer service and streamline technician interventions across multiple sites. Our solution is built on:
- A CRM framework that offers a 360° view of customers, enabling better service organization and optimized technicians’ dispatch in the field.
- Leveraging the latest technologies such as the Microsoft Power Platform, Dynamics 365 Customer Service, Artificial Intelligence and Azure.
However, today’s Field Service teams are facing significant challenges as they struggle to optimize technician schedules effectively. Despite the rapid advancements in technology, no comprehensive, end-to-end solution exists on the market to address these issues.
The mission of this internship is to study and implement a prototype to automatically plan and optimize technician’s workday thanks to state-of-the-art models.
Objectives
Your Mission:
As a key player in this innovative project, you will drive the development of cutting-edge solutions to enhance field service management in the energy and utilities sector. You will have the opportunity to:
- Work in partnership with one of our customers, an energy company, to understand their pain points and to gather sample data.
- Analyze and Innovate: Structure customer needs and find the best solution by searching the existing literature such as academic/scientific publications.
- Harness the Power of Azure and AI: Leverage Azure’s platform and advanced AI tools, to design and develop an integrated prototype solution with Dynamics 365 Field Service. This solution will:
- Optimize technician schedules by factoring in time, skills, and other constraints. Including a solution to optimize technician tour routes directly on a map.
- Provide Field Service dispatching propositions with proactive AI-driven suggestions, enabling them to make relevant decisions in real time.
If you’re passionate about AI and digital transformation, this project will be an exciting and rewarding challenge!
Our offer
- A dynamic work and collaborative environment with a highly motivated multi-cultural and international sites team
- The chance to make a difference in peoples’ life by building innovative solutions
- Various internal coding events (Hackathon, Brownbags), see our technical blog
- Monthly After-Works organized per locations
Skills required
- Knowledge of the Cloud. Ideally Microsoft Azure
- Knowledge of web protocols. HTTP, Web Services
- Interest in AI usage on a concrete use case
- Ease for web Front UX is a plus